You are welcome to browse the website without registering.
We accept most debit and credit cards but not American Express, and the payment system is via the PROTX secure server. You are welcome to pay by cheque (posted to our shop address) but please allow time for the cheque to clear before the item is posted. You can also call us on 0208 968 6617 from Wednesday to Friday for telephone payments, or leave a message at any time and one of us will call you back. Please bear in mind the shop and office share the telephone so it may go to answer-phone if we are already on the phone or serving a customer! At present we only accept payments in sterling.
After receiving a purchase confirmation email from us, delivery should take place within 5 working days via first class recorded mail. We will inform you if there is likely to be a delay for any reason. The postal charge of £4.50 is itemised at checkout unless there is a free postage offer. If you require special delivery please contact us before purchasing.
Payment and delivery outside the UK
If you are purchasing from abroad please email firstname.lastname@example.org so we may advise you in advance of postal costs - we would then ask you to make a direct online bank-to-bank payment and we will despatch the goods as soon as payment is confirmed. Delivery abroad depends on the distance but is generally within 5 days for Europe.
Stock availability and sizing
If we suddenly run out of stock after you have made a payment, we will inform you via email and offer you the chance of a refund and reorder when stock arrives. If an item is out of stock it will be displayed within the caption for your information with a date when new stock is expected (as appropriate). Sizing is approximate, and colours may vary due to the hand-dyeing and embroidery involved and variations on different monitors. If you need specific measurement details that are not itemised in the caption, please email us and we will do our best to help. Please bear in mind that many items are only available in small quantities due to the limited quantity of supplies. If this is the case, the caption will say "limited stock" to advise you that this line cannot be repeated.
Prices of goods are subject to market fluctuations and revision at any time. Any overseas purchases will be paid via the bank at the current rate of exchange.
We will take information from you as part of the purchasing process. If you do not wish to receive emails with special offers from us please indicate so at this point. You can check the information held by us at any time by emailing us. We undertake to change any errors immediately or delete your details from our records if you wish. We may use technology to track the movements of visitors inside the site for research purposes, and enable you to make a second purchase with more ease. This is done using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.
For further details of our trading policy please see our terms and conditions.